Washington Dulles Airport (IAD) Services & Amenities

IAD Washington Dulles International Airport offers comprehensive assistance for disabled passengers.

• Wheelchairs can be arranged at all terminals through your airline or with any Skycap at the Airport.
• Public Address and information Systems:At the A, B and T Gates, a Visual Paging System is used in addition to the Audible Public Address system to broadcast airport information to the general public. At the A Gates, visual pagers are prominently located in all waiting areas. At the B Gates, they are located in the shuttle docks and at the telephone banks. At the T Gates, visual pagers are located above the telephone banks. At the A and B Gates, within each airline waiting area, visual announcements of boarding information and procedures appear on monitors so that all passengers are able to participate equally in the boarding process. Flight Information Display System (FIDS) boards are placed throughout all terminal.
• One phone in most telephone banks is wheelchair accessible and is equipped with a shelf and outlet to accommodate a patron's portable text telephone.
• Wheelchair accessible TDD (Telecommunication Device for the Deaf) phones can be found throughout all terminals. Most telephones are equipped with volume control.
• Restrooms are fully accessible with toilet stalls for individuals with disabilities.
• Elevators are equipped with raised Braille buttons and are accessible to wheelchair-bound patrons. In some elevators, an electronic voice announces arrival at each floor.
• Accessible security checkpoints.
• Designated Animal (Pet) Relief Areas for service animals that accompany passengers.